Managed Services

Top 7 Reasons Why Should You Hire Managed IT Service

The Covid-19 pandemic has sped up changes that were already happening. Within weeks, companies had to adapt to remote teams and many professionals were forced to work from home.

These changes have made businesses around the world even more reliant on technology. At the same time, during the pandemic, the number of data loss instances, identity theft, and malware skyrocketed, which has made businesses realise how important cybersecurity is and how much damage data loss and theft can cause.

During the past months, those businesses that we’re able to evolve, undergo their digital transformation and embrace IT Managed Service Provider  were able to pivot and grab the opportunities that come with the changing economic landscape. Oppositely, businesses that kept relying on a small, in-house team reported more severe losses. Here is why – if you have done so already – you need to switch to managed services for your IT.

What Kind of IT Services Solutions Are There?

A small in-house team might be struggling to craft a long-term IT strategy, deal with the necessary digital transformation, and put out fires everywhere during a standard day at the office. Here are only some of the services you can benefit from by hiring an MSP:

• Complete Managed IT services
• IT consulting
• Field tech support & Help desk support services
• Cloud computing – services, installations, and security
• Database management and data storage
• Computer and hardware repair
• Software installations, upgrades, and supports
• Cybersecurity
• Network support, setup, and security
• Email support, migrations, and security
• VoIP solutions

Reasons Why Should You Hire Managed IT Service

Each business is unique – and so is the best IT solution for its needs. However, there are some universally recognised benefits of hiring an MSP for all of your IT needs. Here are some of the benefits you can count on when working when an MSP versus whe counting on a limited in-house IT team.

Uninterrupted Functionality

If you have an in-house IT team, its functionality might be dictated by normal work times. For example, you might not have enough support during the weekends or after office hours.

When working with an MSP, you can find round-the-clock support from a team of expert IT professionals.

Reducing Downtime

Downtime is equal to lost opportunities. If your customer portal is down – such as your website or social media pages – you might not be able to contact users, encourage sales, and provide a smooth service. But inner downtime is just as dangerous – you can lose precious work hours, affect operations, and delay orders. Working with managed IT services allows you to reduce downtime and provide consistent and reliable network support to all stakeholders.

Catching Issues That May Go Unnoticed

Unfortunately, IT issues do not only happen during office hours and, if left unaddressed or unnoticed, they can also affect a great number of customers or stakeholders. Think, for example, of a payment issue with your website – several of your customers might not complete a sale, thus affecting both your revenue and reputation!

When working with an MSP, you can count on a full team of experts ready to scan your services and network for issues round-the-clock.

Automated Responses

Communication is essential to create a sustainable and successful business. By working with a managed service provider, you can count on automated responses that allow you to keep up the conversation between your departments, with your employees, and with your consumers.

Focus on Your Business

IT is made of two important aspects: day-to-day operations and long-term strategy. While your in-house team can do one of the two, it can’t do both.

And, if your employees focus on providing IT support to your employees, you might not have enough talents to craft and execute a long-term strategy for digital transformation. This can have severe repercussions on your business, including causing you to invest in the wrong solutions and miss out on important opportunities. An MSP can help you look after all aspects of your IT needs.

Promote Scalability

Whether you are a small business looking to grow or you have experienced a sudden increase in customers and interests, it is vital for your business to be scalable. However, a static in-house team does not give you the flexibility and support you need. By outsourcing IT services, you can find the right solution for your budget and goals.

Enhance User Productivity

Managed service providers and an in-house IT team do not exclude one another. And, if you wish to find external support, you can redirect the talent and focus of your in-house employees towards more valuable tasks, such as executing an IT strategy or project.

How to Find the Right IT Services Solutions for Your Business

No two IT solutions work exactly the same for the same business, so it is essential for you to find what truly works for you. However, what is undeniable is that businesses that are not able to undergo their digital transformation, embrace technology, and create a long-term, sustainable IT strategy won’t be able to compete in an always more challenging environment.

At the same time, it is essential to find an Managed IT service provider that truly aligns with your business’s values, goals, and culture. Get in touch with ExterNetworks to discover a tailored IT solution that works for your business.