Managed Services

What Are Managed Smart Hands Services?

Despite the absolutely surging popularity of managed IT services, one of the first hurdles businesses have to cross is knowing that their managed cloud computing and server access is managed by a third party. Despite the cut costs, improved efficiency, and competitiveness these services provide are hands down the best option a business can choose, the impression of relinquishing control or potentially having to wait for a service solution in times of need can be tough. Luckily, those final impressions are actually falsely held, as with smart hands services, businesses can prosper and ensure that their data centers are cared for at all times.

What are managed smart hand services?

Smart hand services are services geared to providing constant upkeep of your server and its associated data, attending to issues both proactively and reactively depending on the needs of your managed IT provisions. They can be contacted in a manner of moments, give immediate responses, and help firms avoid encountering downtime or other consequences from unexpected server issues.

What is a smart hands technician?

A smart hands technician attends the data center in shifts to ensure at least one team of professionals is on-site at all times. They’re not always specifically trained in certain technologies, but they have a general capability and immediate communication with thoroughly specialized technicians necessary to follow instructions and apply solutions where possible. They are on-site staff dedicated to ensuring your servers function correctly, quickly responding to problems as, when, or even before they occur.

What are smart hands?

This term refers to the technical support setup that allows technicians to quickly respond to problems within a data center site. They provide around-the-clock operational support worth relying on.

What is a remote hands technician?

Typically covered in a data center contract, remote hands technicians perform simple maintenance to make sure that uptime is secured. This might include rebooting a server or checking the health of cables and replacing them, or it might report on the vital metrics that keep your server running as appropriate. They offer less complex attendance than smart hands, but still provide a vital service.

Frequently Asked Questions

The most frequently asked questions we hear regarding these topics are::

1. What is smart hands maintenance?

Smart hands maintenance constantly tracks the equipment in the data center and provides immediate solutions. Proactive smart hands aim to resolve issues before they occur (or as early as possible), to prevent delays to services. At the same time, reactive approaches problems after they have occurred, as they identify the problem before a technician can seek to approach it.

2. What are the benefits of using a dedicated server support team?

This helps you gain timely support and answers where necessary. It also allows technical staff to remain on standby, meaning that you lessen server downtime and interruptions that can ultimately damage the reputation of your business in the minds of consumers.

3. What are the benefits of smart hands?

Reduced downtime, higher reliability on colocation equipment efficiency, and allowing your company to be more effective and confident in its operations. This can also translate to regular (sometimes daily) maintenance.

4. What is minimum downtime?

The term ‘minimum downtime’ means you can always ensure that immediate responses are taken to any issues, meaning that your website downtime is both rare and never prolonged any more than it needs to be.

5. What is smart hands?

Smart hands is a service undertaken by technicians to routinely monitor and maintain your data center access and servicing.

6. What are the qualifications of smart hands?

While smart hands aren’t accredited technicians, they may be undertaking training in specialized technology training but are more general in their approach while servicing in this role.

7. What services do ExterNetworks offer?

We offer a range of enterprise managed IT services; feel free to check out our website for more!

8. What is the flexibility of ExterNetworks?

No matter your needs, operating system preferences, hardware or configuration requirements, we can offer 24-hour monitoring and servicing no matter what.

9. What are the risks of IT infrastructure security?

Downtime, data breaches, decreased output, and of course, attacks on your network that result in these issues and more. For that reason, it’s important to make sure your data center is protected, monitored, updated, and that you invest in the best services to secure that reliability.