Reliable
Always available, always on hand on to help. Our team is here to lend remote support as soon as you need them, reducing downtime and helping you get back on your feet ASAP.
Secured
With high-end encryption and authentication, we ensure that every time your team gets in touch with us, your data is protected. Mindful support helps keep your organization more secure.
Flexible
We are here to meet your needs. With a wide roster of experts in different fields available all hours of the day, let us find the support system that best suits the demands of your team.
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Complete Desktop Support Services
A dedicated team of round-the-clock engineers will address your support issues whenever you need them. With remote desktop access and a wide range of support tools, we help you get back on your feet more quickly. Aided by Help Desk Support and a Critical Incident Management Team, we have you covered.
Critical Incident Management
We help you get back on your feet following any critical incident, be it sudden unexpected downtime or a data breach.
Unlimited 24x7x365
OnDemand Support
No matter when you encounter a problem or need a solution, we will always have a certified engineer waiting to help you.
Best-in-Class Tools & Processes
A wide range of support tools to help you address all manner of problems is paired with the most reliable processes.
Minimizing emerging Security Threats
We can help you identify and mitigate the risk of security threats even before they’ve arrived. Be proactive with your security, not reactive.
Insights to Healthy Desktop Environment
Learn more about our performance, incidents resolved, and outstanding issues to make sure you’re getting the best service.
Remote Diagnostic & Repair
Our team can safeguard and improve your IT scope from afar so you don’t need to worry about it.
What our Experts Can Do For You
We can take the stress of managing and supporting your IT scope, allowing you to get back to your core business needs. Our Managed 24/7 Help Desk Service ensures that you always have certified professionals looking after your interests.
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Need Help? We’re Here
ExterNetworks provides a broad range of Managed IT Services. Our team of highly qualified
and trained professionals are always ready to assist you around the clock.
Request a Quote
Our experts help you in getting the right solution for your business within your budget. Fill the form & Get the best quotes ever.
Request a QuoteSchedule a demo
Some stories are better if shown than told.! Request a free demo to experience how ExterNetworks Managed IT services can benefit your business. Schedule a Demo Today!
Request a DemoContact Sales
Have Questions, fill out the form, and our experts are ready to offer 24/7 support. Call Us Today!
SALES: (732) 624-1900
Resources
White Paper
A Guide to Managed Technology Services and its Role in Solving Current IT Challenges.
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Case Study
How to Meet Your Vision Through Core Strategic Operations Using Managed NOC
DOWNLOAD NOW!You Asked. We Answered.
But if we didn't, just reach out to us and we'll be happy to answer your questions.
Contact UsFAQ's
What is Managed Desktop Support, and how does it benefit businesses in New Jersey?
Managed Desktop Support is a proactive IT support service model where a third-party provider manages and maintains an organization's desktop environment, providing technical support and ensuring optimal performance. This service benefits all types businesses in New Jersey by reducing downtime, enhancing productivity, and allowing internal teams to focus on strategic initiatives rather than routine IT tasks.
How does Managed Desktop Support differ from traditional IT support?
Unlike traditional IT support, which often reacts to issues as they arise, Managed Desktop Support takes a proactive approach by continuously monitoring systems, applying updates, and addressing potential issues before they impact operations. This results in fewer disruptions and a more efficient IT environment.
Why is Managed Desktop Support essential for small and medium-sized businesses in New Jersey?
Managed Desktop Support is crucial for small and medium-sized businesses in New Jersey because it provides access to expert IT resources that may be too costly to maintain in-house. It ensures that these businesses receive timely support, enhances their security posture, and aligns IT operations with business goals, improving overall operational efficiency.
What industries in New Jersey can benefit from Managed Desktop Support services?
Many industries in New Jersey can benefit from Managed Desktop Support Servcies, including healthcare, finance, education, and manufacturing. These sectors often have stringent compliance requirements and depend on reliable IT infrastructure to support their operations effectively.
What hardware and software are typically supported under a Managed Desktop Support service?
Managed Desktop Support Services typically covers a wide range of hardware, including desktops, laptops, and thin clients, as well as software applications across various platforms. This includes operating systems, productivity suites, and industry-specific applications, ensuring comprehensive support for all user needs.
How do you ensure desktop security and data protection in a Managed Desktop Support plan?
ExterNetworks prioritizes desktop security by implementing robust security measures such as antivirus protection, firewalls, and data encryption. Regular security audits and compliance checks are also performed to ensure data protection and mitigate risks associated with cyber threats.
What remote desktop support tools are used for troubleshooting and issue resolution?
We use various industry-leading remote desktop support tools that allow our technicians to troubleshoot and resolve issues efficiently. These tools provide secure remote access, enabling rapid response times and minimizing downtime for end users.
How does your Managed Desktop Support handle operating system updates and patches?
Our Managed Desktop Support service includes a systematic approach to managing operating system updates and patches. We proactively schedule and deploy updates during low-impact times to ensure that systems remain secure and compliant without disrupting user productivity.
How do you manage endpoint devices, including laptops, desktops, and thin clients?
We employ a centralized management system to monitor and maintain endpoint devices, ensuring that all hardware and software are kept up-to-date and secure. Our proactive monitoring allows us to identify and resolve issues before they impact users.
What monitoring tools do you use for proactive issue detection on desktop systems?
ExterNetworks utilizes advanced monitoring tools that provide real-time visibility into system performance and health. These tools help us proactively identify potential issues and address them before they escalate, ensuring optimal desktop performance.
How do you handle backup and recovery for desktop devices in case of hardware failure or cyberattacks?
We implement comprehensive backup and recovery solutions that are automatically scheduled to protect critical data on desktop devices. In the event of hardware failure or a cyberattack, our recovery protocols ensure minimal disruption and swift restoration of operations.
Do you offer compatibility testing for new software applications on desktop environments?
Yes, as part of our Managed Desktop Support services, we provide compatibility testing for new software applications to ensure that they function correctly within existing desktop environments. This minimizes the risk of disruptions and operational inefficiencies.
What kind of reporting or analytics do you provide to track the performance of Managed Desktop Support?
ExterNetworks provides detailed reporting and analytics that track key performance indicators, including support response times, issue resolution rates, and system uptime. These insights enable businesses to understand the effectiveness of their managed services and make informed decisions.
What are the response times for desktop support services in New Jersey?
We pride ourselves on our quick response times, with initial support response within minutes, ensuring that your IT issues are addressed promptly to minimize downtime.
Can Managed Desktop Support services be customized to meet unique business requirements?
Absolutely. ExterNetworks offers customizable Managed Desktop Support solutions that can be tailored to meet the specific needs and requirements of your business, ensuring optimal service delivery.
Do you provide on-site desktop support in New Jersey, or is it strictly remote?
We offer both on-site and remote desktop support services in New Jersey, allowing us to address issues most effectively based on urgency and your business needs.
How do you handle desktop support during critical business hours or holidays?
Our Managed Desktop Support services include coverage during critical business hours and can be adjusted to provide support during holidays as needed, ensuring uninterrupted service for your operations.
What Service Level Agreements (SLAs) are available for Managed Desktop Support?
ExterNetworks provides flexible SLAs tailored to your business needs, outlining response times, resolution times, and service availability to ensure clarity and accountability in service delivery.
Can your Managed Desktop Support scale with the growth of my business?
Yes, our Managed Desktop Support services are designed to be scalable, allowing us to adapt to your business growth and evolving IT requirements seamlessly.
How do you ensure minimal downtime when performing desktop maintenance?
We implement proactive maintenance schedules and monitoring to address issues before they escalate, ensuring minimal disruption to your operations.
Are your Managed Desktop Support services compliant with New Jersey state and federal regulations?
Yes, our services are fully compliant with applicable New Jersey state and federal regulations, ensuring peace of mind for your organization.
How do you handle desktop support for businesses with multiple office locations across New Jersey?
We offer centralized support solutions that efficiently manage desktop support across multiple locations, ensuring consistent service and minimal downtime.
Are your technicians familiar with local IT infrastructure challenges unique to businesses in New Jersey?
Yes, our technicians are well-versed in local IT infrastructure challenges, allowing them to provide effective solutions tailored to the New Jersey business landscape.
Can you provide on-site support for businesses in cities like Newark, Jersey City, or Trenton?
Yes, ExterNetworks provides on-site support in major counties and cities across New Jersey, ensuring prompt assistance where needed.
How much does Managed Desktop Support cost for businesses in New Jersey?
Cost varies based on the specific needs and scale of operations, but ExterNetworks offers competitive pricing tailored to deliver maximum value.
What is the ROI of investing in Managed Desktop Support for my organization?
Investing in Managed Desktop Support significantly reduces downtime, enhances productivity, and lowers IT costs, resulting in a strong return on investment.
Are there any hidden fees associated with your Managed Desktop Support services?
ExterNetworks prides itself on transparency; there are no hidden fees associated with our services, ensuring clear and predictable budgeting.
Can you help my business reduce IT costs through Managed Desktop Support?
Yes, our Managed Desktop Support solutions help streamline IT operations, reduce the need for in-house resources, and ultimately lower overall IT costs.