Global On-Site IT Support Services Keeps Your Business Up & Running

Managed IT Services: Save Time, Money and Human Resources

Our company integrates the best practices in the industry to provide you with the detailed and timely support you expect and deserve. It includes providing exceptional assistance for your immediate problems, but we are also here to provide long-term support for your company. When you contact us, you can count on superior technical services with our friendly customer representatives.

Help Desk Support Service

Help Desk support specialists are here to provide you with the technical assistance you need to solve any problem you might be having with your system. Our specialists are trained to handle most situations, but we also maintain a network of referrals in cases that require additional expertise. We understand that our customers depend on speed and accuracy, so we are always staying ahead of the curve when it comes to upgrading and tech support. We offer the most comprehensive support for most commercial operating systems, and this includes office applications and operating systems for the desktop.

Our provisions are dependable, and can provide you with the most affordable solutions for the following:

• External support for your hired personnel and staff members. Our service professionals can perform their jobs as a member of your existing team. We integrate our base of knowledge seamlessly with your tech support needs.
• We support your ongoing operations even when your staff is on leave or vacation which ensures that you will present a continuous presence to your customers.
• We can fill your open requisitions on a temporary basis to maximize your convenience.

Remote support services also go beyond what is considered to be the minimum requirements. We offer extended support in cases where you require additional technical support. Depending on the nature of the problem, we can deploy a variety of experts who operate at distinct levels. This flexible support network ensures your issue gets resolved as quickly as possible.

Senior Level Engineering Services

The most advanced level of support we have is the senior level engineering services. We provide our clients with the assurance for a variety of technical problems. Our goal is to resolve your issue as quickly as possible. We understand that time is a valuable resource, and our advanced support team responds promptly and efficiently. Moreover, this is the solution when you require greater depth and knowledgeable support, and we have a rapid dispatch system in place to get your needs met immediately. Complicated problems are easy to resolve when you request assistance at this level, and we can answer any additional questions you may have at any time.

We work hard to ensure that our Certified System and Network Engineers can meet your needs in the following situations:

• Comprehensive analysis and troubleshooting of entire systems
• Designing and implementing directory services
• Providing support and expertise for additional deployments of applications
• Implementation services and support for enterprise solutions
• Other support requests

When you have access to our professional network of professionals, you will never have to feel stranded with a technical problem that is beyond your capacity to resolve. We have the experience and knowledge necessary to get your issues handled fast so that you can continue doing what you do best.

On-Site IT Support Services

Our support services add additional value to your experience with our company. It means providing a superior experience of online support with fully integrated systems. The support technicians you will interact with have advanced training and knowledge about the most complicated systems, and they can either solve your problem fast or refer you to someone who can. We take pride in combining both speed and accuracy, and our base of knowledge has a long history, which goes back to 2001.

Desktop Support Solutions

Our skills provide your company with the desktop support and tech services necessary to keep you running, efficient and productive. Our team is adept at solving the most common problems facing businesses during every stage of the operations. It includes the types of desktop support services needed during the start-up phase of the company, but it can also include ongoing support over time as well.

As your company grows and expands, you may need one of the following services at some point in time:

• The installation of additional desktop platforms
• Setup and installation of new hardware equipment
• Scaling up or upgrading existing systems
• Services necessary to relocate to a new area
• Providing daily support for managers, operations professionals, and staff

Project Management Services

Project management is critical for delegating tasks to multiple teams. The complexity of these projects can complicate the nature of technical problems when they arise. Our dedicated team can handle a variety of project management issues to ensure the maximum efficacy and positive outcomes for your project. Getting your deadlines met is essential for your success, and we participate fully as a member of your team.

We can troubleshoot in advance of your project or assist if an issue arises during the implementation phase. We understand that your team is working hard on achieving your goals within a specified deadline, and our job is to function as an extension of your project team. Our objective is to enable you to assign tasks, check progress and meet your deadlines. With the right tech support from our service professionals, you can ensure your client about the project completion within the promised time frame.

We provide critical project management services in the following areas:

• Management of daily deployments of technology
• Management of enterprise migrations and related support services
• Scheduling within your existing timeline
• Management of vendors and other resources

Summary

ExterNetworks Team ensures that you get the right technical support that you need to complete all your business objectives. We employ a remarkable team of skillful service professionals to ensure that your company can remain competitive.

From project management to extended technical support, our managed services offerings are comprehensive. For additional information, you can always contact our support desk for further details. We are available 24/7 to answer specific questions that address your concerns directly.