Agile
We respond to your needs at all times, helping your business to grow. We work in a lightweight and responsive way, catering to your needs when you need them.
Swift
We act immediately; there is no waiting around. We know that time is of the essence for businesses today, which is why we will never slow you down.
Efficient
Peak efficiency is assured with our service. We offer a full range of services to ensure that we will never let you down.
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Complete Global Smart Hands Services
Our highly trained, certified and experienced engineers provide onsite assistance for remote management, custom installations, and device troubleshooting.
You can access the engineers globally and extend your reach by offering global services to your clients. That's why it is critical for businesses to have global smart hand services.
Rack & Stack
Assembly of Network hardware within a cabinet or Rack, Our Engineers will perform Rack & Stack of your Hardware as per the industry best practices
Test & Turn up of
Carrier Circuits
WAN Devices is installed, connected to DMARC, and circuit will be tested with Carriers
Network Migration
Remove old infrastructure from your network, Install new infrastructure and make it live.
End User Device Deployment
Perform onsite deployment of Laptops, Computers, Printers or Tablets or any other devices for the end users.
Network Troubleshooting
Fix network issues quickly and successfully
What our Experts Can Do For You
EN provides a wide range of support with a full scope of services. ExterNetworks engineers are trained to be the Eyes and Hands for deployment of your infrastructure, and are available on demand. Our services includes, highly trained, certified and experienced engineers provide onsite assistance for remote management, custom installations, and device troubleshooting. While you enjoy the comfort of your home/office our team will be onsite working as your hands & eyes.
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Need Help? We’re Here
ExterNetworks provides a broad range of Managed IT Services. Our team of highly qualified
and trained professionals are always ready to assist you around the clock.
Request a Quote
Our experts help you in getting the right solution for your business within your budget. Fill the form & Get the best quotes ever.
Request a QuoteSchedule a demo
Some stories are better if shown than told.! Request a free demo to experience how ExterNetworks Managed IT services can benefit your business. Schedule a Demo Today!
Request a DemoContact Sales
Have Questions, fill out the form, and our experts are ready to offer 24/7 support. Call Us Today!
SALES: (732) 624-1900
Resources
White Paper
A Guide to Managed Technology Services and its Role in Solving Current IT Challenges.
DOWNLOAD NOW!
Case Study
How to Meet Your Vision Through Core Strategic Operations Using Managed NOC
DOWNLOAD NOW!You Asked. We Answered.
But if we didn't, just reach out to us and we'll be happy to answer your questions.
Contact UsFAQ's
What are Smart Hands Services, and how can they benefit my business?
Smart Hands Services refers to on-site technical support provided by skilled technicians who can perform various tasks such as troubleshooting, installing, and maintaining IT equipment in your data center. These services benefit your business by ensuring immediate responses to technical issues, reducing downtime, and allowing your team to focus on strategic initiatives rather than day-to-day operational challenges.
Who typically needs Smart Hands Services in their IT operations?
Organizations that require continuous operational support but lack the resources or personnel to manage on-site technical tasks typically need Smart Hands Services. This includes businesses in sectors such as IT, finance, healthcare, telecommunications, and e-commerce, where system uptime is critical.
How do Smart Hands Services support data center operations?
Smart Hands Services enhances data center operations by providing immediate, on-site support for hardware installations, upgrades, and troubleshooting. This ensures high availability and performance of IT systems, facilitating uninterrupted business operations.
What industries commonly use Smart Hands Services?
Industries such as telecommunications, finance, healthcare, e-commerce, and technology frequently utilize Smart Hands Services to manage their data infrastructure effectively and efficiently.
Do you offer Smart Hands Services in New Jersey?
Yes, ExterNetworks offers Smart Hands Services in New Jersey. Our dedicated field technicians are available to provide on-site support tailored to meet the needs of businesses in the region, ensuring your operations run smoothly.
What is the response time for Smart Hands Services in my local area?
The response time for Smart Hands Services can vary depending on the provider and specific location. Typically, Smart Hands services are offered 24/7, meaning that field technicians can be dispatched to your site almost immediately to address issues that arise within the data center. For exact response times in your local area, it is best to contact your service provider directly or consult their service level agreements (SLAs), as they may outline specific response times based on the urgency of the issue and your geographical location.
How do you ensure coverage for multiple business locations?
ExterNetworks ensures seamless coverage across multiple business locations through our network of strategically located field technicians and facilities. This allows us to deploy Smart Hands Services efficiently, providing consistent support regardless of location. Our commitment to operational excellence means that your business can rely on us for timely and effective responses wherever your assets are located.
What types of IT infrastructure tasks can your Smart Hands Services handle?
Our Smart Hands Services can handle a variety of IT infrastructure tasks, including equipment installation, upgrades, troubleshooting, and maintenance, all designed to support your business's specific requirements.
Can Smart Hands technicians perform hardware installations or replacements?
Yes, our highly trained Smart Hands technicians are fully capable of performing hardware installations and replacements, ensuring your IT systems are up to date-and functioning optimally.
Do your Smart Hands Services include network cabling and troubleshooting?
Yes, ExterNetworks Smart Hands Services encompass network cabling and troubleshooting, providing comprehensive support for your networking needs.
What certifications or qualifications do your Smart Hands technicians have?
Our Smart Hands technicians possess relevant certifications and qualifications, ensuring they have the expertise to handle various IT tasks effectively and professionally.
Can Smart Hands Services support emergency IT repairs or troubleshooting?
Yes, we offer emergency IT repair and troubleshooting services through our Smart Hands support services, ensuring rapid response to critical issues that may arise.
Are Smart Hands Services customizable to fit specific business needs?
Absolutely. ExterNetworks Smart Hands Services are customizable, allowing you to tailor our support services to meet your unique business requirements.
Do you provide Smart Hands support for hybrid or multi-cloud environments?
Yes, we offer Smart Hands support for hybrid and multi-cloud environments, ensuring your diverse IT landscape is managed efficiently.
Can your team handle equipment from different vendors or brands?
Yes, our technicians are trained to work with equipment from various vendors and brands, offering comprehensive support regardless of the hardware you utilize.
Are Smart Hands Services available for short-term or project-based requirements?
Yes, ExterNetworks offers Smart Hands Services for short-term or project-based requirements, providing flexibility to meet your specific project needs without the commitment of long-term contracts.
How familiar are your Smart Hands technicians with local data center requirements?
Our Smart Hands technicians are extensively trained and well-acquainted with local data center requirements, ensuring they meet specific regulations and standards pertinent to each region.
Are your Smart Hands Services compliant with regional IT and security standards?
Yes, our Smart Hands Services fully comply with regional IT and security standards. We prioritize adherence to industry regulations to ensure the integrity and security of your IT infrastructure.
How do you ensure consistent service quality across different locations?
We ensure consistent service quality across different locations by implementing standardized processes, leveraging ITSM tools, enforcing strict SLAs, and using trained professionals. Regular audits, centralized monitoring, and real-time reporting further help maintain service excellence.
What is the process for onboarding businesses for Smart Hands Services?
Our onboarding process is designed to be seamless. We conduct an initial consultation to understand your needs, followed by a detailed assessment to align our services with your operational requirements.
How do you coordinate with our in-house IT team during an engagement?
We prioritize communication and collaboration with your in-house IT team. Our Smart Hands technicians work alongside your team to integrate our support effectively, ensuring a smooth operation throughout the engagement.
Can you assist with inventory management for on-site equipment?
Yes, our Smart Hands Services include comprehensive inventory management for on-site equipment. Our technicians can track and manage your equipment efficiently, contributing to operational efficiency.
What documentation or reporting is provided after each task?
After each task, we provide thorough documentation and reporting that outlines the work completed, any findings, and recommendations for future actions. This transparency is part of ExterNetworks' commitment to accountability and customer satisfaction.
How much do Smart Hands Services cost?
Pricing for Smart Hands Services varies based on specific requirements and scope of work. We provide customized quotes to ensure you receive the best value for your investment.
Are there flexible pricing options for Smart Hands Services?
Yes, we offer flexible pricing options tailored to your needs. Our goal is to provide solutions that fit both your operational requirements and budget considerations, enhancing the value of our services.
What factors influence the cost of Smart Hands Services?
The cost of Smart Hands Services is influenced by factors such as service complexity, the duration of engagement, required equipment, and specific regional considerations. Our transparent quoting process ensures that you are aware of all factors that affect pricing.
Are there hidden fees or additional charges for emergency Smart Hands support?
ExterNetworks is committed to transparency; therefore, we do not impose hidden fees or additional charges for emergency Smart Hands support. All costs will be clearly communicated upfront, ensuring no surprises.
What tools and technologies do your Smart Hands technicians use?
Our Smart Hands technicians utilize the latest tools and technologies tailored for IT support, ensuring efficient management and troubleshooting of your equipment. This expertise is part of ExterNetworks' commitment to delivering top-tier service.
Can your Smart Hands team support specific hardware, such as servers, switches, and routers?
Yes, our Smart Hands team is equipped to support a wide range of hardware, including servers, switches, and routers. Our technicians are trained to handle various technologies, ensuring comprehensive support for your infrastructure.
Do your Smart Hands Services include testing and validation of IT equipment?
Absolutely. Our Smart Hands Services include thorough IT equipment testing and validation, ensuring that all systems function optimally and meet performance standards.
Do you provide 24/7 Smart Hands Services in New Jersey?
Yes, we offer 24/7 Smart Hands Services globally, including in New Jersey. Our skilled technicians are available around the clock to ensure your data center operations run smoothly and efficiently.
Do you have an SLA (Service Level Agreement) for Smart Hands Services?
Yes, we provide tailored SLAs for our Smart Hands Services, ensuring that we meet your specific operational needs. Our SLAs are designed to guarantee timely response and resolution, bolstered by our commitment to quality and reliability.
What steps are taken to address urgent IT issues during Smart Hands engagements?
During Smart Hands engagements, our Network Operations Center (NOC) coordinates the immediate dispatch of technicians and the necessary spare parts. We have defined escalation paths to quickly manage urgent IT issues, ensuring that SLA adherence is maintained.
How do you prioritize tasks during critical system downtime?
We prioritize tasks during critical system downtime based on the severity and impact of the issue on your operations. Our integrated platform provides real-time visibility, allowing us to allocate resources effectively and address the most pressing concerns first, ensuring your operational resilience.