Remote Hands offers a comprehensive suite of cloud computing solutions designed specifically for data center operations. Remote Hands provides a complete solution for managing IT infrastructure remotely, from provisioning servers to monitoring performance and troubleshooting issues.
Remote hands refer to providing colocation facilities with security services performed remotely. This includes securing cabled connections, checking port numbers, monitoring indicators on equipment, performing rudimentary observations of the physical environment, and rebooting the server. In addition to these basic duties, many specialized services can be added to the package depending on the customer’s needs.
These services are usually offered as a part of the agreement with a colocation provider. Some providers offer additional services such as 24/7 monitoring, network management, power backup, disaster recovery planning, and even data center operations.
Remote Hands refers to a service in which colocation data center employees can perform various on-site services on behalf of their clients. Data center services offered as a component of a remote hands service vary by provider; however, generally speaking, data center staff can offer IT support services including installing new equipment, replacing a failed hard disk, and checking equipment status.
One of the most significant factors to consider when choosing a colocation provider is whether they require remote hands.
Some colocation providers allow their clients to utilize remote hands, whereas others do not. By restricting physical data center access, colocation providers can help to make the data centers more secure.
When choosing a colocation provider, ensure they offer a remote hands service. A remote hands service allows your organization to focus on internal tasks without sending its staff to a distant data center location. This is especially important for organizations that choose to lease out data center space from a remote data center provider. After all, you would not want to make someone from the IT department drive to a remote data center in the middle of the night for something simple such as cycling a server’s power.
Another reason it is so important to have access is that support issues tend to occur during off hours, on weekends, or on holidays. Often, a person is available around the clock and year-round. They can provide data center support even when nobody from your organization’s IT team is available.
A remote hands provider usually offers a wide range of services:
Remote Hands provides you with these benefits:
Data centers offer remote hands services. As an organization seeking to co-locate a server, you may be concerned about others touching your equipment. Worse yet, depending on your industry, you may be subject to specific privacy laws and regulations that require you to comply. Remote hand services can help ensure that you’re complying with regulatory requirements.
Remote hand data center services at co-located data centers usually provide 24/7 technical assistance. They may have an SLA (service level agreement), meaning they’re contractually obligated to start fixing your issue within a certain period.
Predictable costs are vital for any business, but they’re especially important in the IT industry. So, IT managers appreciate not having unexpected charges on their monthly bills. Predictable billing means that IT teams can plan for future expenses. They can also save money by cutting back on unnecessary services.
Securing data also includes protecting the hardware on which information resides. We must secure our servers, lock them behind cages, and ensure only authorized users can access these facilities.
Some colocation providers provide most or all of the data center support services as an extra benefit for their remote hand clients. Others, however, differentiate between their remote hand and smart hand services.
For these providers, Remote Hand Services provides a very minimal level of technical support. These types of Remote Hands Programs may include cycling the server’s power, checking the status or indicators lights – and reporting the status back. Or maybe unplugging a piece of equipment and plugging it in again.
Smart hands go far beyond the basic skills required for a job. For example, they may include handling incoming equipment shipments or installing new equipment. Likewise, technicians who specialize in these types of jobs may be called upon to handle various issues ranging from simple troubleshooting to complex repair procedures.
Colocation data centers often provide both remote hand and smart hand services. However, these two types of service may be billed at different rates depending on the provider. Some colocation data center companies offer free remote hand service but charge customers for smart hand use by the hour.
In conclusion, Remote Hand is a great way to start colocation data center services. Choosing a company that offers remote hands and smart hands services is a good idea; this will allow you to take advantage of the best features offered by each type of service.
