Managed voice services (MVS) are becoming more common. These services allow businesses to outsource their phone systems to third parties, and MVS providers offer call centers, voicemail, web and video conferencing, voicemail mobility, screen sharing, instant messaging, presence, and other features. There are several reasons why companies choose managed voice services over building their VoIP system.
First, they don’t want to deal with the cost or complexity of setting up and maintaining a network. Second, they want to save time and resources by outsourcing these tasks. MVS isn’t always the best solution. If you’re considering using MVS, consider some things before signing a contract.
The term “managed voice” refers to a service that allows companies to outsource certain aspects of their telephone systems. The services offered by managed voice providers typically include the following:
PBX (Private Branch Exchange) – A private branch exchange connects multiple lines to place calls between each line. This allows users to place calls from one number to another without dialing the entire number.
Voicemail – This allows customers to leave messages when no one answers the phone.
VoIP (Voice Over Internet Protocol) – Uses internet protocols to send voice signals through the internet instead of traditional phone wires.
Virtual Private Network – Provides secure connections between remote offices and headquarters.
SIP Trunking – allows businesses to use existing phone numbers to make international calls.
Cloud VoIP – offers cloud computing solutions that allow businesses to communicate using web applications.
If you want to save money and increase efficiency, managed voice solutions are the right choice. They also make adding new employees and customers to your phone system easy, making it simple to grow your business. You can even use a mobile app to check up on your phone system from wherever you are.
Business owners who have used a managed voice solution say there are many benefits to using a managed system. Here are just some of the reasons why companies use managed voice solutions:
Save Time – When you use a managed voice solution, you no longer have to spend countless hours setting up and configuring your phone system. Instead, you can concentrate on growing your business.
Reduce Costs – Using a managed voice solution, your company can save thousands of dollars yearly on costly long-distance charges.
Improve Customer Service – Customers appreciate being able to reach you 24/7, even if it means calling your cell phone. Using a managed voice system, you can provide better customer service than ever before.
Increase Productivity – Having an efficient phone system makes it easier for employees to get work done. Employees can now focus on more important tasks rather than spending time on mundane tasks such as answering phones or taking orders.
Reduce Risk – Companies using a managed voice solution benefit from reduced risk because they know their phone system is secure and reliable.
While you should always look at the cost of a service, you shouldn’t base your decision solely on price. Consider the features offered by different providers. Some companies offer unlimited calling plans, while others only provide basic services. It’s important to find a company that offers what you need, rather than the cheapest option available.
As mentioned previously, many different phone systems have unique features, making it hard for customers to compare providers. The best way to narrow your search is to determine what type of phone system you need, which will help you figure out what features you need to make your life easier.
What Is The Company’s Reputation Like? – Don’t settle for any old provider. Look online for reviews, and read customer testimonials. These are great ways to learn more about a provider before committing to a deal.
How Does The Company Handle Technical Issues? – Not all companies are created equal when handling technical issues, and some companies are better equipped to fix issues quickly, while others prefer to wait until the next day or week. Find a company that takes care of problems right away.
Do You Offer Special Offers? – If you’re looking for a discount, don’t expect to get one. Most companies charge a flat rate for each line, regardless of how much you call, and some providers offer discounts for large volume calls.
Do You Have A Good Customer Support Team? – Are they willing to answer questions promptly? How easy is it to reach someone via email or live chat?
How Long Has The Provider Been Operating? – Plenty of companies have been around for years but haven’t provided excellent customer service. Make sure you choose a provider who has been operating for several years and has a solid reputation.
Is The Price Right? – Finally, make sure that the price is reasonable. After all, you want to save money without sacrificing quality.
If you want to start saving money and increase productivity at your business, consider using a voice solution. When it comes to choosing a provider, there are a lot of factors to take into account. Hopefully, this article helped you understand why shopping around is important for the best possible service. When you start shopping around, you’ll see many options for every budget. It can be challenging to decide which provider is right for you with so many choices. Fortunately, we’ve done the work for you.
Contact us today for more information on our Managed Voice Services. We would love to help you find the right solution for your business.
