What are NOC Services?

NOC is an acronym for the network operations center. In the industry of managed services, it is the monitoring and remediation of various network aspects for businesses. This is where administrators perform the supervision, monitoring, and maintaining of a telecommunications network. Companies with large networks typically have a NOC, which is a room that has network visualizations or monitoring of the networks. The remediation and monitoring services are performed for companies by NOC services providers to reduce the overhead and free up IT departments for other important aspects of the businesses.

Issues the NOC Team Handles:

  • Power Failure
  • Router Monitoring
  • Failure of Networks
  • Virus Issues
  • Network Devices
  • Server Monitoring and Dailure
  • Monitoring of Servers
  • Monitoring Networks
  • Help Desk

Issues the NOC Team Handles

Multiple Tiers to Handling Issues

Tiers are used to describe the levels of technicians, system administrators, service engineers, and others on the IT staff. ExterNetworks can determine issues before they occur. Managing of incidents is done remotely allows highly functional network operation centers to find problems before they happen in the network. The use of a ticketing system allows for previous issues that have been resolved to be created as simulations to help prevent the same issues in the future.

Level 1(L1) engineers will do analysis and troubleshooting of support tickets based on the standard that has been set. When they cannot fix the issue it goes to an L2 engineer,and even L3 after that if L2 cannot find a solution to the issue at hand.

Core Services Offered By NOC Service Providers:

    • Data Management with a NOC

      The process of remotely managing data allows staff to be freed up for other tasks. This includes the creation of reports and monitoring the occurrence level of incidents and resolutions. The in-house IT team can then focus on maintaining, improving, and upgrading existing features instead of mundane, repetitive tasks such as scheduling, virus scanning, and email analysis.

    • Network Infrastructure Installation

      Focusing on the business is essential to the development and making it as strong as it can be, so the network is crucial to the daily operations. Reliable support is needed for the installation and implementation of the wireless network. This means the system is set up to reduce downtime by the NOC management provider such as ExterNetworks.

    • Minimize Downtime with Remote System Backups

      Remotely backing up the system means that the network operations center can restore the system remotely if it goes down. This will save both time and money since the restoration is done without the need for calling in someone else or using the IT team. Less downtime and fewer internal resources being used means considerable savings for any business.

    • Managing Operations Remotely – Handling Issues and Solving Problems

      Incident management is the solution for effectively monitoring incidents based on the events that caused them. The network monitoring team at ExterNetworks assigns the issues to appropriate teams for resolving them quickly. Dedicated teams will work on handling incidents even while your team is at home outside of working hours.

    • Monitoring and Troubleshooting Networks

      A wide range of proactive monitoring and troubleshooting allows for various levels of service to be provided consistently improving the quality while costs are reduced allowing companies to respond to changes promptly. Remote monitoring is done twenty-four hours a day seven days a week to ensure networks are safe and properly functioning.

Monitoring and Troubleshooting Networks

  • Around the Clock Support

    Knowing that you can get assistance all day every day offers you peace of mind. Help Desk Services being available at all times are vital to IT operations being efficient, reliable and affordable. The remote service teams are always learning to ensure the latest technical knowledge is always available to you while allowing for experienced professionals to aid in dealing with issues.

  • Issues are Documented and Reported by NOC Providers

    All issues are tracked and documented to create reports that are used as references for the IT team. This is to ensure members are trained in all aspects of the network. The daily reports are compiled into monthly reports which are used to recreate incidents and use them as a way to prevent the same problems from arising in the future.

    Outsourcing NOC services to ExterNetworks can save you both time and money by ensuring that your business operations are always running smoothly. The in-house IT team being free from mundane tasks such as email processing leaves them available for more critical responsibilities ensuring a maximized return on investment.

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