What is the Purpose of Network Operations Center (NOC)?
A Network Operations Center is designed to help companies manage and monitor their network system without having to do everything manually. Companies set their NOC up to monitor all types of things going on in their network, and it is imperative that it can provide the right information when needed to make sure everything runs smoothly.
ExterNetworks has the right professionals working with them to make sure that a NOC is running and monitored properly, at all times. This helps to give peace of mind to the companies that are using them, and they know that everything is being controlled for them. Below are just a few of the different aspects of networks that a NOC is meant to help monitor for companies.
A company does not have to be open for something to go wrong with their network. As a matter of fact, most attacks and disruptions happen when a company is closed. This is where a NOC comes in. It’s the purpose of the NOC to monitor networks 24 hours a day, seven days a week. NOC technicians use tricks of the technology trade to analyze problems and help get networks running again properly and maintained when they are already running properly.
A NOC Engineer can also help to monitor any power failures that occur on a company’s network, and they can communicate alarms to the company to make sure that severe damage to the network does not happen. Plus, it can help with any performance issues that might be causing glitches or failures in the network.
For example, if a piece of hardware fails, a NOC will assign an alert to a Level 1 technician, which is the first line of defense to fix issues. After inspecting the hardware, this technician might recognize that the problem goes beyond a simple hardware failure and will escalate the problem to a higher level technician, as needed. This is just one of the many ways that NOCs hierarchically handles issues to ensure that the best person for the job receives the alert. Overall, a NOC’s most basic function is to be able to help maintain a company’s network uptime and ensure that it is running smoothly and without interruption.
Scaling to the Next Level of Business with a NOC
A NOC helps to eliminate any skills gap that might happen in an MSP. It also allows the MSP to grow quickly with access to a highly trained technical staff for a flat fee each month. It also provides them with network protection while delivering 24x7x365 results for the company.
Overall, a Network Operations Center can help a company by providing quality technical support to their network year-round, 24 hours a day. They are trained to monitor and review different issues that could make any network fail, and they are experienced in hierarchically providing quality technical support, to make sure that everything is supported in a timely and proficient manner.
