Service Level Agreement (SLA) Driven NOC Services Advantages

Service level agreements, or SLAs, are contracts between the end user and a service provider that outlines the services that are going to be provided from a Network Operations Center and the costs associated with those services. SLAs are designed to specify what customers will receive, as well as outlining the standards to be met while providing services to clients.

Understanding SLA Driven NOC

NOC services are rising in use because of business competition, enhanced services, and technical tools. Companies want the time spent on maintenance of IT departments so they outsource the support to a provider who can monitor all the tools and the network remotely. The SLA driven NOC gives both ExterNetworks and its clients an advantage because both know exactly what to expect when it comes to services.

Benefits of Service Level Agreement (SLA) Driven NOC Services

  • Reduction in Operational Costs

    Service providers and clients have protection with the agreement for service level which outlines the conditions and terms of service to be provided. Service level agreements or SLAs reduce the costs of operations and define what level of service is provided by outlining what companies can and cannot expect from the provider.

  • Service Level Agreement Customization

    The SLA or Service Level Agreement can be altered to reflect that a company is only using certain services instead of an entire package of services so that only services provided are paid for instead of paying a set cost for a package and not receiving all of the services. The SLA will be used to determine the level of service required to be provided. ExterNetworks clients have the option to look at the packages and tell them exactly what they want and do not want to be included in them to ensure that the services being provided meet the needs of the business exactly.

  • Advanced Expertise Services

    ExterNetworks offers an analysis of the gap between how things are and any changes that are being considered. Software development includes training, extended management of projects and service customization to optimize the environment of users. Productivity is increased through outsourcing because the IT department is free to take care of other issues of more importance.

Businesses can get peace of mind choosing ExterNetworks SLA NOC Services and customizing them. The daily operations will be monitored freeing up the IT department for less mundane tasks while saving money because they aren’t paying for things they do not use or paying people to do extra work that increases the operating costs.