Monitoring Capability of NOC Services
The main benefit of outsourcing the activities of a network operations center is the ability to have the majority of operations remotely monitored.
Variety of Things NOC Services Monitor
ExterNetworks NOC Services will monitor any application or device with an IP address that you request monitoring for, and there are ways to monitor devices without IP addresses. This requires a system from a third party for integration, web URL, transponders and contact closure devices. Synthetic transactions, Windows events, the infrastructure of networks and SNMP traps are what the monitoring is mainly focused on. Distributed antenna systems, femtocells, wireless access points and eMTAs are also among the things that can be remotely monitored.
Main Focus of NOC Monitoring
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Monitoring the Infrastructure of the Network
ExterNetworks can monitor both virtual and physical network infrastructures proactively to pinpoint issues before they turn into network outages. Actual user transactions can be simulated to gather data about the things that trigger problems in the network.
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Server Monitoring
Company’s servers are monitored remotely to ensure that the system is running smoothly and prevent downtime.
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Applications Development
Developing applications can be expensive and complicated to meet the needs of businesses. ExterNetworks has a proven record of expertise to achieve a consistent result. Strategies have changed for application development as technology has shifted. ExterNetworks is focused on delivering applications that are innovative to business. There are a variety of services available to pick from, and there are models that can be customized to technology and other needs. The entire IT applications and infrastructure can be supported.
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URL Functionality
Checking for the website’s HTTP 200 return, logging in, transactions on the website, and the results of transactions are validated. ExterNetworks even provides you with the length of time each step took. These steps help to monitor website outages and perform needed maintenance when problems result from actions taken during the use of the website and help to monitor the highest traffic times to ensure servers are prepared to handle the increases.
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Troubleshooting Through Simulated Transactions
Monitoring that simulates actual users actions is automated to run at scheduled intervals eliminates the changes of input errors by users. The network operations center knows the location and time of failed transactions when they are simulated. Efforts at remediation are immediate by the NOC and businesses receive an alert. Data for the analysis of trends and troubleshooting is collected through NOC monitoring that allows for the recreation of customer transactions.
The monitoring of simulated transactions is active instead of passive like it is with transactions from actual users. The data created through the simulated transactions can be used to create analysis over the long term. This analysis helps identify trends in system responses and issues that users experience making it possible to decrease the number of negative experiences for users of the system.
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Message Logging
Existing rules are already in place, and engineers customize alerts for these to meet client specifications. The Syslog or standard that is set for logging messages allows software generating messages to be separate from the system for storing them and the reporting and analyzing software. Engineers use the existing rules to customize the settings to the specifications of the clients.
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Events in Windows
Windows operating systems will forward logs of events to the SIEM or are viewable in a snare console. This makes it easier to track the events and any issues that may have arisen from them in order to fix and prevent them from occurring again in the future.
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SNMP Traps
These are supported by any device that is monitored. Processing of inbound telemetry is done in real time, and an engine that is rules-based flexible is used to separate noise from important events. You will receive actionable alerts from ExterNetworks instead of false alarms. The ability to distinguish between real events and false alarms means that time is not wasted on things that do not require attention.
Network Operations Center engineers are highly qualified to handle issues immediately and resolve them quickly. The tasks designated to them are handled around the clock because of the 24/7 availability provided by the network operations center. NOC monitoring means that everything is handled remotely so that there is no need to hire additional staff on site. The lack of downtime helps to increase customer satisfaction and prevent profit loss.
