Predictive, Pre-emptive, Proactive Network Monitoring
Efficient IT infrastructure management is about predictive and pre-emptive management, not knee-jerk, panicked reaction, too-late troubleshooting or problem-resolution after an event. Our proactive Network Operations Center with Insight Monitoring Service oversees a wide range of technology that is performed at varying service levels. The result is improved, more consistent service, greater quality, stability, reduced cost, and the ability to respond quickly to changes.
Call it the best of both worlds. Outsourced IT support with 24/7 access to experts for peace of mind. We provide all clients access to our 24x7 Help Desk Services, manned by a team of trained experts on hand 24 hours a day, 7 days a week. Help Desk Services are essential components of efficient IT operations and accurate recording and processing of end-user service requests in an effective manner is critical. We leave nothing to chance.
There are many additional benefits from what is a higher and more comprehensive Help Desk solution. Take advantage of effective remote support from our state-of-the-art facilities that manage incidents with a superior level of user satisfaction at dramatically lower cost than site-level support. The majority of service requests are resolved in a single phone call, but it for any reason the nature of your problem requires a more in-depth solution we’re ready. All the details of your case are recorded and immediately escalated to a Level 2 technician to get you the support you need faster.
Our Service Desk agents have the talent, knowledge and experience to assist users with any IT related issues. Their on-going training and access to the latest knowledge and industry-leading tools allows them to resolve issues rapidly and accurately. We can even help with off-the-shelf software and common IT devices, as well as support for custom applications using scripts and answers you provide.
SLA Monitoring from ExterNetworks is a proactive approach to meeting your business goals by assuring websites, platforms, applications, servers, devices and more, are always available and performing at peak levels whenever you need them. 24/7/365 monitoring of your complete infrastructure efficiently delivers a superior experience for all users and customers, at operational standards that are unequalled in the industry.
Manage resources and processes more efficiently through the ITIL framework, all aligned to your business needs with improved efficiency and reduced costs. We don’t offer a one-size-fits-all solution in a box, but customized service level agreements to meet your specific business objectives. Metrics reflect your needs, not our convenience, and can feature critical benchmarks such as
Enjoy superior uptime, and greater reliability for all environments from Shared Hosting, Virtual Private Networks to Dedicated Servers and more. SLA Monitoring is designed to meet and exceed your metrics, from network uptime to power uptime, executing scheduled maintenance windows and upgrades, all while keeping you updated, secure and compliant. SLA monitoring from ExterNetworks is a smarter and more efficient way to focus your business resources strategically, profitably and confidently.
"ExterNetworks delivered the capabilities we needed — Proactive Monitoring, maintenance; Routers, Switches, Wi-Fi, and Desktop Support; ExterNetworks had always been on our support when needed. Escalations were handled on a priority basis and we always were comfortable in crisis when they were handling critical situations.”
Kelly Krupa, Vice President of Operations, Ashley Furnitures