24×7 Outsourced NOC and Help Desk Services

But what if you could get some help? Someone to take care of the NOC and help desk services for you so you can focus on your work and get it done.

ExterNetworks can help you with that. We provide outsourced NOC and help desk services so you can focus on your work and get it done. Contact us today to find out more.

We don’t like to wait and don’t think you should have to. Our priority is giving every client the support they need and to record and process Outsourced Help Desk Services requests as efficiently as possible.

To ensure continuous coverage day and night, all ExterNetworks clients have additional access to our 24×7 Remote Support. Our team of trained experts is on hand 24 hours a day, 7 days a week to provide immediate help and peace of mind.

Benefits of an Outsourced NOC Helpdesk?

There are many additional benefits. Effective remote support improves user satisfaction, and by managing most incidents via our Service Desk, our clients reduce the cost of site-level support. The majority of service requests are resolved in a one single phone call, but if for any reason the nature of your problem requires a more in-depth solution, all details of your case are recorded and you will be immediately accelerated to a Level 2 technician.

Outsource Help Desk Services work closely with ExterNetworks Site Survey Services. We deploy local resources only when the situation requires more, such as hardware failure or system parts replacement. Depending upon your location and service level agreement, a trained engineer can be dispatched to your site within a maximum of six hours.

The peace of mind comes with having a certified team of help desk professionals supporting our customers. A good helpdesk can make a huge difference to your bottom line. Here are some ways that outsourcing your helpdesk saves you time and money.

Reduce Costs

Outsourcing your network operations center and helpdesk frees up your internal resources to focus on growing your business.

Increase Customer Satisfaction

When your customers know they can contact you 24/7/365 days a year, they feel valued and appreciated. They won’t hesitate to recommend you to others.

Improve Efficiency

By Outsourcing your Helpdesk, you’ll free up your employees’ time to work on projects that benefit your business. This could include training new staff members, developing marketing campaigns, managing sales leads, etc.

Get Expert Advice

Our help desk specialists are trained to deal with complex problems. They’re able to identify potential issues before they become serious problems.

Get Access to Real-Time Data

Your help desks can provide detailed reports that show what’s happening across every department within your organization. These reports enable you to spot trends and take action accordingly. Avoid Downtime – If there’s ever a problem with one of your servers or applications, it doesn’t matter how big or small – your helpdesk specialist will be notified immediately.

Avoid Downtime

If there’s ever a problem with one of your servers or applications, it doesn’t matter how big or small – your helpdesk specialist will be notified immediately.

Help Desk Outsourcing Services

Help desk outsourcing services provide support for customers who use third party software applications. The service provider provides technical assistance to end users through phone calls, emails, chat sessions, and other forms of communication.

The Challenges of Outsourcing IT Help Desk

Outsourcing IT Help Desk services can bring a range of benefits to an organization, such as cost savings, access to specialized expertise, and round-the-clock support. However, there are also several challenges that organizations may face when outsourcing their IT Help Desk. Some of these challenges include:

• Communication barriers: One of the primary challenges of outsourcing IT Help Desk services is communication barriers that may arise between the outsourcing provider and the organization. Differences in language, cultural norms, and time zones can impact the effectiveness of communication and collaboration between the two parties.
• Quality control: Maintaining consistent service quality and adherence to organizational standards can be challenging when outsourcing IT Help Desk services. Organizations must establish clear performance metrics, service level agreements (SLAs), and monitoring mechanisms to ensure that the outsourced provider meets expectations.
• Data security concerns: Outsourcing IT Help Desk services involves sharing sensitive information and access to critical systems with a third-party provider. Organizations must implement robust data security measures, such as encryption, access controls, and compliance with data protection regulations, to safeguard their confidential information.
• Lack of control: Outsourcing IT Help Desk services means relinquishing some degree of control over the support process to an external provider. Organizations may face challenges in managing service delivery, prioritizing tasks, and ensuring alignment with business objectives when relying on an outsourced help desk.
• Scalability issues: As organizations grow or experience fluctuations in demand for IT support services, they may encounter scalability challenges when outsourcing their Help Desk. It is essential to work closely with the outsourced provider to ensure that they can accommodate changing needs and scale up or down accordingly.
• Integration complexities: Integrating outsourced IT Help Desk services with existing systems, processes, and workflows within the organization can be complex and require careful planning. Ensuring seamless integration without disruptions or compatibility issues is crucial for successful outsourcing arrangements.
• Employee resistance: Outsourcing IT Help Desk services can sometimes lead to resistance from internal IT staff who fear job displacement or changes in their roles within the organization. Clear communication about the reasons for outsourcing and how it will benefit both employees and the organization is essential to address potential resistance.

Despite these challenges, many organizations successfully leverage outsourced IT Help Desk services by addressing these issues proactively through effective communication, clear expectations setting, and performance monitoring. By carefully selecting a reliable outsourcing partner, setting up robust governance structures, and maintaining open lines of communication, organizations can overcome these challenges and reap the benefits of outsourcing their IT support functions efficiently.

The ROI of Outsourcing IT Help Desk

Outsourcing your IT Help Desk services can be a strategic decision that can bring significant return on investment (ROI) for your organization. By effectively managing the challenges associated with outsourcing, you can maximize the benefits and ensure a positive ROI.

• Cost savings: Outsourcing IT Help Desk services can result in substantial cost savings for organizations. By leveraging the expertise and resources of an external provider, organizations can reduce overhead costs associated with maintaining an in-house help desk team. Outsourcing allows organizations to pay for services per incident or subscriptions, providing cost predictability and flexibility.
• Specialized expertise: Outsourcing IT Help Desk services to a specialized provider gives organizations access to a team of experienced professionals with the technical knowledge and skills to effectively address complex IT issues. This specialized expertise can lead to faster resolution times, improved service quality, and enhanced user satisfaction.
• Round-the-clock support: Many outsourcing providers offer 24/7 support, ensuring that IT issues are addressed promptly at any time of day. This round-the-clock support helps minimize downtime, improve productivity, and enhance organizations’ overall operational efficiency.
• Focus on core competencies: By outsourcing non-core functions such as IT Help Desk services, organizations can redirect their internal resources towards strategic initiatives that drive business growth and innovation. This focus on core competencies allows organizations to allocate their time and resources more efficiently, ultimately leading to increased profitability.
• Scalability: Outsourcing providers can scale resources up or down based on fluctuating demand levels, allowing organizations to adjust their support capacity as needed easily. This scalability ensures organizations receive optimal support levels without overpaying for unused services.
• Enhanced service delivery: Outsourcing providers often adhere to industry best practices and standards, improving service delivery for organizations. With access to advanced technologies, and streamlined processes, outsourcing providers can deliver high-quality support services that meet or exceed organizational expectations.

Why Choose ExterNetworks

ExterNetworks offers a cost-effective way to scale your managed services business. We provide a full range of IT managed services, including:

Our focus is to deliver the best value proposition to customers while maintaining high levels of customer satisfaction. With over 20+ years of experience serving the technology industry, we know what it takes to grow your business.

We offer a unique partnership model where we work closely with our clients to understand their needs and goals. We then use our expertise to develop customized solutions that maximize efficiency and reduce costs. As a result, our clients enjoy significant savings without sacrificing quality.

Our goal is to make sure your business grows and thrives. We are committed to creating long-lasting partnerships with our clients. Our highly skilled technical experts ensure your systems remain up and running. Our dedicated client success managers work directly with your team to resolve issues.