Uptime Maintenance

ExterNetworks Uptime Maintenance supports the lifecycle of your assets, facilitates rapid response to incidents and restores failed devices in accordance with Service Level Agreements tailored to your business objectives.

A truly premier level of Uptime Support service consisting of:

Incident Management: Through our Global Service centers, a single point of contact for all possible incidents per agreed service levels.

Engineer to Site: In cases where our agents are unable to resolve incidents or problems remotely, we will dispatch a skilled engineer to your facility.

Parts to Site: Whatever it takes, whenever you need it. Replacement parts dispatched per your agreed service levels and we'll even manage the process of returning the faulty parts, swiftly and seamlessly.

Multi-Vendor Management: We assume procurement, renewal and management of your manufacturer (vendor) maintenance contracts and administer any claims against the vendor for returned material, so you don't have to.

Services Portal: Constant online access to contract details and incident and request report via user-friendly portal offers you online incident and request logging; moves, additions, changes and deletions (MACDs), recording and reporting.

Subscription Services: ExterNetworks helps you implement Subscription Services to further maximize your marketplace.

Getting Started

If you're ready to get started, or have any questions, please use this form to contact us.

Privacy is assured, we'll use your email only to reply to you, and that's a promise.

Also Read - Why Outsource NOC Services?