Uptime Support

For most all companies, achieving efficiencies to maximize productivity is a top priority. Comprehensive Operational Uptime Maintenance Support services from ExterNetworks enables clients to remain both competitive and agile in the marketplace, thanks to best-in-class support services that are proactive and reactive. Our forward-thinking systems detect possible problems across your networks and platforms before they occur, and built-in reminders assure renewals and upgrades seamlessly to assure smooth and uninterrupted operations. We handle it all so you can do more, efficiently, confidently and at reduced costs.

License Renewal: When right-of-use licenses are due for renewal, we'll send a reminder, removing the headache of managing multiple renewal dates and allowing you to focus on your daily workload.

Configuration Moves, Adds, Changes and Deletes (MACDs): ExterNetworks ensures your IT environment is up to date with MACDs, freeing up your internal resources.

Consultant on Call: We provide telephonic support specialists for issues like configuration and set-up advice, reducing errors and increasing productivity.

Site-Based Services: ExterNetworks guarantees immediate response to incidents at all times by ensuring that one or more trained engineers is always on-site and, if desired, to further reduce downtime can provide spare parts on site.

Assessments: We provide a comprehensive range of predetermined assessment services to meet your needs both post and pre-project.

Service Level Management: We provide specialized reports and reviews designed to improve the stability of your infrastructure and the quality of our service delivery. This includes on-the-go access to the status of your service through our Mobile Service Center Application that's always a click away, anywhere, any time, on your Android and iPad.

Standard Service Desk Integration: All areas of ExterNetworks Uptime Support Services include 24x7 Helpdesk Services access to our Industry Best Service Desk.

Getting Started

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